Customer Call Audio

CustomerCallAudioFBC

A recorded audio capture of a conversation between a firm representative and a client or counterparty, used for compliance and dispute resolution.

Datasets representing this concept

1 dataset

Dataset	Role	Pure
customer_call_audio	primary	Pure Model ->

Pure Class

FIBO-grounded class definition for this concept: properties, multiplicities, and source-column annotations. Per-dataset Mapping and Table blocks live on each dataset's Pure Model tab.

<<Lineage.objectBacked>>
{Lineage.objectPath = 'calls/audio/{account_id}/{call_id}', Lineage.fiboModule = 'FBC', Lineage.fiboConcept = 'CustomerCallAudio', Lineage.datasetTitle = 'Customer Call Recordings', Lineage.mediaTypes = 'audio/wav, audio/mpeg'}
// Audio recordings of customer service and relationship management calls, retained for compliance, quality assurance, and MiFID II transaction reporting purposes.
Class fibo::fbc::CustomerCallAudio
{
    // Identifier: Unique identifier for the recorded call.
    callId : String[1];
    // AccountIdentifier: Internal surrogate key uniquely identifying an account within this system.
    accountId : Integer[1];
    // PartyInRole: Identifier of the firm representative who handled the call.
    agentId : String[1];
    // DateTimeStamp: UTC timestamp when the call began.
    startedAt : DateTime[1];
    // Duration: Length of the call in seconds.
    durationSecs : Integer[0..1];
}